Frequently Asked Questions
Benefits of our gummies
Simply turn the oven to 450°F and wait about 4 minutes for the oven to reach the desired temperature. THEN TURN OFF THE OVEN. Place the cereal pouch directly on the rack and wait 4 minutes without turning the oven back on. Remove the bear from the oven and place the cereal pouch in its sleeve.
Check the temperature of the bear on your forearm BEFORE applying it to your child.
The instructions are in the bear box.
Simply turn the oven to 450°F and wait about 4 minutes for the oven to reach the desired temperature. THEN TURN OFF THE OVEN. Place the cereal pouch directly on the rack and wait 4 minutes without turning the oven back on. Remove the bear from the oven and place the cereal pouch in its sleeve.
Check the temperature of the bear on your forearm BEFORE applying it to your child.
The instructions are in the bear box.
Whether heated or cooled, the therapeutic bear releases moisture that helps relieve aches and pains. It is this moisture that has an anti-inflammatory effect and promotes relaxation, thereby soothing pain.
Whether heated or cooled, the therapeutic bear releases moisture that helps relieve aches and pains. It is this moisture that has an anti-inflammatory effect and promotes relaxation, thereby soothing pain.
Most babies, children, and adults experience pain relief, as the bear helps relax the abdominal muscles.
If your baby has colic, we recommend placing the bear on the lower part of their back and pressing their tummy against yours.
Please note! Although our therapeutic bears have many wonderful benefits, including relieving colic and soothing your child, they will not be effective if there is an underlying medical issue, such as acid reflux, an allergy, or a food intolerance.
Therefore, if your child does not seem to be relieved, we strongly advise you to consult your doctor. And remember… Even a calm baby may not always sleep through the night!
Most babies, children, and adults experience pain relief, as the bear helps relax the abdominal muscles.
If your baby has colic, we recommend placing the bear on the lower part of their back and pressing their tummy against yours.
Please note! Although our therapeutic bears have many wonderful benefits, including relieving colic and soothing your child, they will not be effective if there is an underlying medical issue, such as acid reflux, an allergy, or a food intolerance.
Therefore, if your child does not seem to be relieved, we strongly advise you to consult your doctor. And remember… Even a calm baby may not always sleep through the night!
Inside our bear butts, there is a patented (top secret!) blend of several organic grains with anti-inflammatory properties that, when heated or cooled, release moisture that soothes aches and pains.
Inside our bear butts, there is a patented (top secret!) blend of several organic grains with anti-inflammatory properties that, when heated or cooled, release moisture that soothes aches and pains.
Yes! There is no danger. Our cereal blend remains a secret! But we can assure you that you would have to open and eat the contents of the gummy bear to have an allergic reaction. Several of our customers who use the product have this condition and use the gummy bear without any problems.
Yes! There is no danger. Our cereal blend remains a secret! But we can assure you that you would have to open and eat the contents of the gummy bear to have an allergic reaction. Several of our customers who use the product have this condition and use the gummy bear without any problems.
Our cereal blend does not contain wheat, buckwheat, flax, spelt, kamut, rye, or sesame. Since the cereals are sealed inside the gummy bear, your child should not have a reaction… But if an allergic reaction occurs, obviously stop using it immediately!
Our cereal blend does not contain wheat, buckwheat, flax, spelt, kamut, rye, or sesame. Since the cereals are sealed inside the gummy bear, your child should not have a reaction… But if an allergic reaction occurs, obviously stop using it immediately!
Choose your teddy bear
The bear can be used from birth if you carefully follow the instructions.
The bear can be used by very young children under adult supervision, as it contains small particles smaller than a baby's trachea that could cause choking if, for example, the cereal pouch were torn by the teeth of a child under 3 years old. Thus, it can be used on young children, up to adulthood.
The bear can be used from birth if you carefully follow the instructions.
The bear can be used by very young children under adult supervision, as it contains small particles smaller than a baby's trachea that could cause choking if, for example, the cereal pouch were torn by the teeth of a child under 3 years old. Thus, it can be used on young children, up to adulthood.
The bear for little ones
As its name suggests, our little therapeutic bear is small: it measures about 18 cm tall by just over 13 cm wide. It is the best bear for little ones, from birth. But it is just as popular with adults as it is with children, as its small size makes it easy to apply to all painful areas.
The bear for ages 6+
Ideal for children aged 6 and over (or as soon as your child weighs 25 kilos or more), the therapeutic bear for ages 6+ is larger than the version for little ones and three times heavier. It measures 26 cm by 17 cm and weighs 1 kg.
The bear for little ones
As its name suggests, our little therapeutic bear is small: it measures about 18 cm tall by just over 13 cm wide. It is the best bear for little ones, from birth. But it is just as popular with adults as it is with children, as its small size makes it easy to apply to all painful areas.
The bear for ages 6+
Ideal for children aged 6 and over (or as soon as your child weighs 25 kilos or more), the therapeutic bear for ages 6+ is larger than the version for little ones and three times heavier. It measures 26 cm by 17 cm and weighs 1 kg.
Use your therapy bear
To warm the bear, simply heat it in the microwave for 30 seconds, without its cover. It usually takes a few minutes to soothe your child. You can leave the bear with them for as long as you like, as it gradually loses heat over time.
To warm the bear, simply heat it in the microwave for 30 seconds, without its cover. It usually takes a few minutes to soothe your child. You can leave the bear with them for as long as you like, as it gradually loses heat over time.
Yes, it is possible to heat the therapy bear without a microwave! The instructions for heating it in the oven are on the leaflet inside the bear's box.
Simply turn on the oven to 220°C and wait about 4 minutes for the oven to reach the desired temperature. THEN TURN OFF THE OVEN. Place the grain pouch directly on the rack and wait 4 minutes without turning the oven back on. Remove the bear from the oven and place the grain pouch in its cover.
Check the temperature of the bear on your forearm BEFORE applying it to your child.
Yes, it is possible to heat the therapy bear without a microwave! The instructions for heating it in the oven are on the leaflet inside the bear's box.
Simply turn on the oven to 220°C and wait about 4 minutes for the oven to reach the desired temperature. THEN TURN OFF THE OVEN. Place the grain pouch directly on the rack and wait 4 minutes without turning the oven back on. Remove the bear from the oven and place the grain pouch in its cover.
Check the temperature of the bear on your forearm BEFORE applying it to your child.
We recommend removing the cover from the teddy bear before heating it for several reasons:
- By removing the cover, the grains have a little more room to spread out in the pouch and thus heat up more evenly.
- This prevents potential problems if your child has slipped an object into the cover that should not be there and could burn in the microwave or oven.
- By putting the grain pouch back into the cover, you can check the temperature before placing the teddy bear on your child.
We recommend removing the cover from the teddy bear before heating it for several reasons:
- By removing the cover, the grains have a little more room to spread out in the pouch and thus heat up more evenly.
- This prevents potential problems if your child has slipped an object into the cover that should not be there and could burn in the microwave or oven.
- By putting the grain pouch back into the cover, you can check the temperature before placing the teddy bear on your child.
Our insurers recommend not heating it more than 6 times a day. If used more frequently, it is better to have 2 bears.
We also advise you to wait at least 40 minutes between times you heat it.
If your child is not relieved at all after using the bear 6 times within the same 24-hour period, we strongly advise you to consult a doctor.
Our insurers recommend not heating it more than 6 times a day. If used more frequently, it is better to have 2 bears.
We also advise you to wait at least 40 minutes between times you heat it.
If your child is not relieved at all after using the bear 6 times within the same 24-hour period, we strongly advise you to consult a doctor.
Yes! You can place the bear directly on the skin, or on clothing. Please note that it is more effective when applied directly to the skin — but be careful! Take care to always check the temperature on your wrist before putting the cover back on the bear and applying it.
You may notice that your child's skin has become red in the area where the bear was applied. Don't panic! It is neither a burn nor a reason to worry, it is simply "the bath effect". Indeed, this is what happens when the skin is exposed to moisture and a temperature higher than that of the body.
If the redness bothers you, you can place the bear over a garment, making sure that there is no contact with snap fasteners or other metal elements, which could become hot when in contact with the bear.
Yes! You can place the bear directly on the skin, or on clothing. Please note that it is more effective when applied directly to the skin — but be careful! Take care to always check the temperature on your wrist before putting the cover back on the bear and applying it.
You may notice that your child's skin has become red in the area where the bear was applied. Don't panic! It is neither a burn nor a reason to worry, it is simply "the bath effect". Indeed, this is what happens when the skin is exposed to moisture and a temperature higher than that of the body.
If the redness bothers you, you can place the bear over a garment, making sure that there is no contact with snap fasteners or other metal elements, which could become hot when in contact with the bear.
You can add essential oils to the bear’s cover, which is not microwave-safe.
Caution: Do not put essential oils on the cereal bag, as the oil would affect the balance of the cereal mix and could burn in the microwave.
Remember that little ones tend to put things in their mouths… The bear might end up in one! So be sure to choose safe essential oils.
You can add essential oils to the bear’s cover, which is not microwave-safe.
Caution: Do not put essential oils on the cereal bag, as the oil would affect the balance of the cereal mix and could burn in the microwave.
Remember that little ones tend to put things in their mouths… The bear might end up in one! So be sure to choose safe essential oils.
In Canada, all manufacturers who make items containing small parts are required to state on the item and on the label that it is not suitable for children under 3 years of age. This is why it is very important to never leave unattended by an adult a child under 3 years of age with a bear.
This measure is intended to protect children from choking hazards. In our case, because the cereal pieces that make up the bear are small, we must include this warning.
The bear is very safe for young children if you follow the 30-second microwave time and test the temperature on your forearm before placing it on the child.
In Canada, all manufacturers who make items containing small parts are required to state on the item and on the label that it is not suitable for children under 3 years of age. This is why it is very important to never leave unattended by an adult a child under 3 years of age with a bear.
This measure is intended to protect children from choking hazards. In our case, because the cereal pieces that make up the bear are small, we must include this warning.
The bear is very safe for young children if you follow the 30-second microwave time and test the temperature on your forearm before placing it on the child.
Caring for your teddy bear
Our First Teddy Bear Models
The teddy bear is not washable; only its small pouch can be washed.
The teddy bear cannot get wet. You must avoid submerging it in water or putting it in the washing machine at all costs. However, if a small surface stain bothers you, you can rub it with a slightly damp towel and a little mild soap.
If the child has vomited or spit up on it, you must throw it away. We recommend always putting the teddy bear back in its envelope before placing it on the child. This way, the teddy bear will be protected.
If the teddy bear has picked up the smell of the freezer, you can put a few drops of vanilla extract in 2 ounces of water in a small glass and place it next to the teddy bear in the microwave. You can heat the whole thing for 15 seconds. The odors should be reduced.
Our Current Teddy Bear Models
To wash the teddy bear, first remove the cereal pouch from the teddy bear. Wash the cover only, in the machine, in cold water. The cereal pouch is not washable. The cover holds up very well to machine washing and drying at medium temperature.
If the teddy bear has picked up the smell of the freezer, put a few drops of vanilla extract in a small glass of water, place it next to the cereal pouch in the microwave, and heat the whole thing in the microwave for 15 seconds. The odors should be reduced.
Our First Teddy Bear Models
The teddy bear is not washable; only its small pouch can be washed.
The teddy bear cannot get wet. You must avoid submerging it in water or putting it in the washing machine at all costs. However, if a small surface stain bothers you, you can rub it with a slightly damp towel and a little mild soap.
If the child has vomited or spit up on it, you must throw it away. We recommend always putting the teddy bear back in its envelope before placing it on the child. This way, the teddy bear will be protected.
If the teddy bear has picked up the smell of the freezer, you can put a few drops of vanilla extract in 2 ounces of water in a small glass and place it next to the teddy bear in the microwave. You can heat the whole thing for 15 seconds. The odors should be reduced.
Our Current Teddy Bear Models
To wash the teddy bear, first remove the cereal pouch from the teddy bear. Wash the cover only, in the machine, in cold water. The cereal pouch is not washable. The cover holds up very well to machine washing and drying at medium temperature.
If the teddy bear has picked up the smell of the freezer, put a few drops of vanilla extract in a small glass of water, place it next to the cereal pouch in the microwave, and heat the whole thing in the microwave for 15 seconds. The odors should be reduced.
This usually happens when the rice is wet. Unfortunately, if this is the case, you must throw away your rice bag. The rice bags are not washable; only the bear cover goes in the washing machine. The good news is that you can get a new one here!
The good news is that you can get a new one here!
This usually happens when the rice is wet. Unfortunately, if this is the case, you must throw away your rice bag. The rice bags are not washable; only the bear cover goes in the washing machine. The good news is that you can get a new one here!
The good news is that you can get a new one here!
Buy a therapy bear
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It is possible that our email was identified as spam by your email service. If this is not the case, contact us.
You can find our therapy bears in over 300 children's stores. Some of these are listed on our website. Please note that you can also write to our European distributor to find out which store is closest to you at nathalie@frenchflair.paris.
You can find our therapy bears in over 300 children's stores. Some of these are listed on our website. Please note that you can also write to our European distributor to find out which store is closest to you at nathalie@frenchflair.paris.
Is it possible to place an order without having an account on the website?
If you placed your order on our website as a guest, no account was created with your personal information. During checkout, you must check the "Create an account" box for our website to save your information for future visits.
However, this is not necessary to make a purchase on our website, and we assure you that we have received your order details.
To view our privacy policy, click here!
Is it possible to place an order without having an account on the website?
If you placed your order on our website as a guest, no account was created with your personal information. During checkout, you must check the "Create an account" box for our website to save your information for future visits.
However, this is not necessary to make a purchase on our website, and we assure you that we have received your order details.
To view our privacy policy, click here!
If you placed your order on our website as a guest, no account was created with your personal information. During checkout, you must check the “Create an account” box for our website to save your information for future visits.
However, this is not necessary to make a purchase on our website, and we can assure you that we have received your order details.
To view our privacy policy, click here.
If you placed your order on our website as a guest, no account was created with your personal information. During checkout, you must check the “Create an account” box for our website to save your information for future visits.
However, this is not necessary to make a purchase on our website, and we can assure you that we have received your order details.
To view our privacy policy, click here.
Click "forgot password" and change your password to reactivate it.
Click "forgot password" and change your password to reactivate it.
Unfortunately, it is not possible to place your order on our website and have it shipped to a country other than the one where the payer is located. In fact, in order to offer you the lowest possible shipping price every day, our margins do not allow us to absorb the additional cost associated with such a shipment.
If you still wish to place your order and pay the full international shipping costs, please do not hesitate to contact us, we will be happy to send you a quote based on the destination country.
Unfortunately, it is not possible to place your order on our website and have it shipped to a country other than the one where the payer is located. In fact, in order to offer you the lowest possible shipping price every day, our margins do not allow us to absorb the additional cost associated with such a shipment.
If you still wish to place your order and pay the full international shipping costs, please do not hesitate to contact us, we will be happy to send you a quote based on the destination country.
We usually allow 3 business days for packages sent to Europe with package tracking.
If the package still hasn’t arrived after this time, let us know. If the package is lost, we can file a claim with the carrier.
Feel free to check our shipping policy for more info!
We usually allow 3 business days for packages sent to Europe with package tracking.
If the package still hasn’t arrived after this time, let us know. If the package is lost, we can file a claim with the carrier.
Feel free to check our shipping policy for more info!
Read the instructions for use
Learn how to use our therapy bears with our user guide.
